Finance

If your money has not arrived to your personal account balance, please check the payment status carefully and wait at least 30 minutes.
If you are sure that the transaction is actually completed, write to us pointing out:

1. Payment system
2. Payment amount
3. Payment date
4. Payment time
5. Screenshot or photo of the payment receipt stating the above mentioned data

Important! Please pay attention to the payment status. Perhaps your payment is being processed by the payment system.

To upload the translation, you can use this file sharing: dropmefiles

If you have a question about several payments, then describe each payment separately according to the above info.

To withdraw funds from the balance of your personal account, please write to the technical support team, specifying the exact amount of the withdrawal.

The minimum withdrawal amount for all payment systems is 10 rubles.

To help improve our service could you also indicate the reason for the withdrawal.

Withdrawal process can take up to 7 days after the request. (If you topped up your balance through the Alipay payment system, then the processing of withdrawal request is 30 days)

Important! You can request a withdrawal only through the mail which was used to register your account!